Terms of Service

1. Account & eligibility

You must be at least 18 years old and authorized to bind your business to these Terms. You are responsible for everything that happens under your account, including activity by your employees, contractors, customers, and integrated tools. Keep your credentials secure. We may suspend or terminate any account that we reasonably believe violates these Terms, exposes us to legal risk, or is being used to commit fraud, abuse, or harm to third parties, with or without notice.

2. The offer, pricing, and auto-renewal

The introductory price (e.g., $27 first month) is a promotional rate that applies only to your first billing cycle. After the introductory period, your subscription automatically renews each month at the then-current standard rate (e.g., $97/month for Lowkly Pro) until you cancel. By submitting payment you authorize Lowkly to charge your payment method on each renewal. Prices, plans, and features may change at any time on at least 14 days' notice for paid plans. Continued use after the change takes effect constitutes acceptance.

3. Refunds — eligibility, conditions, and data forfeiture

You may request a refund of charges paid to Lowkly within 60 days of your first charge by emailing hello@lowkly.com. After day 60, all payments are final and non-refundable. We do not pro-rate or refund partial months, unused features, add-ons, integrations, third-party fees, or any usage-based charges. We are not responsible for refunds of payments processed through your own connected Stripe account or any other third-party payment processor.

Mandatory refund conditions. To qualify for and receive a refund, you must complete ALL of the following before payment is returned:

1. Record a single, unedited video of yourself using the Lowkly proposal/quote feature with a real recipient present.
2. On camera, present the Lowkly-generated quote to the recipient and verbally state — in clearly audible English — that “the quote looks like shit” and “you really expect us to use a quote like this to sell jobs” and that you are “mad and upset.”
3. You must yell or scream the above statements at the recipient on-camera, in good faith and clearly visible.
4. Publicly post the same unedited video on each of the following platforms, on a public (not private, not friends-only) account: TikTok, Facebook, and Instagram. Each post must tag the official Lowkly account on each platform.
5. The video must remain publicly visible and undeleted on all three platforms for at least ninety (90) consecutive days from the date of posting. Removal, hiding, archiving, account deletion, or platform takedown during the 90 days voids your refund.

4. Cancellation

You can cancel your subscription at any time from Settings → Billing. Cancellation takes effect at the end of your current billing cycle; we do not pre-rate cancellations. Once cancelled, your access to paid features stops at period end, and we may delete your data 30 days thereafter unless you reactivate or have agreed to a data-retention add-on.

5. Acceptable use

You agree not to: (a) misuse, reverse engineer, decompile, or attempt to extract source code from the Service; (b) resell, sublicense, or white-label the Service without a written agreement; (c) use the Service to send spam, perform unsolicited commercial messaging in violation of TCPA, CAN-SPAM, or local SMS laws; (d) use the Service to store or process unlawful, defamatory, infringing, or illegal content; (e) circumvent rate limits, security mechanisms, or access controls; (f) interfere with other customers' use of the Service; (g) use the AI features in ways that violate the underlying providers' (Anthropic, OpenAI, etc.) terms of service. We may terminate immediately for violations of this section.

6. Customer data & content

You retain ownership of the data you upload, generate, or submit through the Service (“Customer Data”). You grant Lowkly a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and back up Customer Data solely to operate, improve, and protect the Service. You represent that you have all necessary rights and consents (including from your end customers) to upload and process Customer Data through Lowkly.

7. Aggregated & de-identified data

We may collect, generate, and use aggregated, de-identified, and statistical data derived from your use of the Service for any lawful business purpose, including improving the Service, training internal models, benchmarking, and publishing industry insights. This data does not identify you or your customers.

8. Third-party services

The Service integrates with third-party services including Stripe (payments), Anthropic and OpenAI (AI), Twilio (SMS), Google (Calendar), and others. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services, their availability, accuracy, billing, or any damages they cause. If you connect a Stripe account, all payment funds settle directly to your Stripe account; Lowkly never holds your customer funds.

9. No professional advice

Lowkly is software for managing your contracting business. We do not provide legal, accounting, tax, employment, contractor licensing, or construction safety advice. Document templates and AI-generated content (including proposals, contracts, invoices, and SMS drafts) are provided as starting points only and may not be appropriate for your jurisdiction, license class, or business. You are solely responsible for reviewing all content before sending and for compliance with all applicable laws.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT IT WILL CLOSE ANY SPECIFIC NUMBER OF JOBS, GENERATE ANY SPECIFIC REVENUE, OR PRODUCE ANY SPECIFIC OUTCOME FOR YOUR BUSINESS. ANY OUTCOME, FORECAST, OR EARNINGS REPRESENTATION ON OUR WEBSITE IS ASPIRATIONAL AND NOT A GUARANTEE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOWKLY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) $100 USD OR (B) THE AMOUNTS YOU PAID TO LOWKLY IN THE 3 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT WILL LOWKLY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST CONTRACTS, LOST CUSTOMERS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

12. Indemnification

You agree to defend, indemnify, and hold harmless Lowkly, its affiliates, and their officers, directors, employees, and agents from any claim, demand, loss, liability, damage, fine, judgment, or expense (including reasonable attorney fees) arising from (a) your use of the Service, (b) Customer Data you upload or send, (c) your violation of these Terms or applicable law, (d) the agreements, proposals, invoices, or communications you send to your end customers, or (e) any dispute between you and your end customers.

13. Mandatory arbitration & class action waiver

ANY DISPUTE arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules, in the State of Delaware, in English. YOU WAIVE THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. If any portion of this section is found unenforceable, the remainder remains in effect. This section does not preclude either party from seeking injunctive relief in court for intellectual-property or confidentiality violations.

14. Governing law & venue

These Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules. Any action not subject to arbitration must be brought exclusively in the state or federal courts located in Delaware.

15. Termination

You may terminate by cancelling your subscription. We may suspend or terminate your access immediately and without notice for any violation of these Terms or for any conduct we reasonably determine to be harmful, illegal, abusive, or in bad faith. Upon termination, all licenses end; sections 6, 7, 10, 11, 12, 13, 14, and any others that should reasonably survive will survive termination.

16. Changes to these Terms — customer monitoring responsibility

We may update these Terms at any time, in our sole discretion, without prior notice. Lowkly will NOT email, in-app notify, push, SMS, or otherwise notify you of changes to these Terms or to our Privacy Policy. It is your responsibility to review the current version of these Terms and the Privacy Policy at lowkly.com/terms and lowkly.com/privacy on a regular basis. The “Effective” date at the top reflects the most recent update. Your continued use of the Service after any change constitutes acceptance of the updated Terms.

17. Entire agreement; severability; assignment

These Terms (together with our Privacy Policy and any order forms or signed agreements) are the entire agreement between you and Lowkly. If any provision is held unenforceable, the rest remain in full force. You may not assign these Terms without our written consent; Lowkly may assign freely.

18. Contact

Questions? Email hello@lowkly.com.